Field Scenario

A client visibly nervous about trying on swimwear mentions they’ve had negative experiences with judgmental salespeople in the past.

What You Actually Do

• Create a genuinely warm, non-judgmental environment from the start of the session
• Avoid performative positivity in favor of authentic, respectful engagement
• Let the client set the pace for how much they want to be styled outside their current comfort level
• Recognize this client’s past negative experience as real context shaping how to approach the session